Legal / last updated 7 November 2026

Refund Policy

Fourteen days to decide, then month to month. Nothing in the small print undoes that.

Your first 14 days

If NovusAI is not right for your business, ask for a refund within 14 days of your first payment and we refund it in full, including the setup fee. You do not need to give a reason. This applies to every plan, including the Founding plan.

After that

• Subscriptions are billed monthly in advance and you can cancel at any time. Cancelling stops the next renewal; the service keeps running until the end of the month already paid for.
• We do not refund part-months after the first 14 days, except where the law requires it or as below.
• If the service is unavailable for a significant part of a billing period because of a fault on our side, or if we remove a feature that is material to your plan, we refund the affected period pro rata.
• If you were charged by mistake — a duplicate payment, or a renewal after you had cancelled — we refund it in full.

How to ask

Email support@novusai.company with the email address you subscribed with, or reply to your Paddle receipt. Our orders are processed by our reseller and Merchant of Record, Paddle.com, which issues refunds to the original payment method. Refunds usually appear within 5–10 business days, depending on your bank.