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Answers in their language
German, Arabic, English, Russian, Turkish: it replies in the language the patient wrote in, from your own treatments, prices and rules. No setup per language.
For clinics · WhatsApp and your website
Every patient enquiry answered, in the patient's language.
Patients abroad write in the evening, in German, Arabic, English or Russian, and the first clinic to answer usually gets the consultation. NovusAI answers on WhatsApp and your website day and night, collects what your doctors need, books the consultation, and hands the right doctor the questions only a doctor can answer.
WhatsApp · +49 172 ··· 440821:47
Guten Abend! Was kostet bei Ihnen eine Haartransplantation? Ich hätte gern einen Termin im März.
TranslatedGood evening! How much does a hair transplant cost with you? I would like an appointment in March.
Guten Abend! Der Preis hängt von der Zahl der Grafts ab, und dafür sehen sich unsere Ärzte Fotos an. Könnten Sie uns Fotos von vorne, oben und hinten schicken?
TranslatedGood evening! The price depends on the number of grafts, and our doctors look at photos for that. Could you send us photos from the front, the top and the back?
📷 3 Fotos
Danke, Martina! Dr. Demir sieht sie sich morgen an. Passt Ihnen ein Videogespräch am Donnerstag um 10:00?
TranslatedThank you, Martina! Dr Demir will look at them tomorrow. Would a video call on Thursday at 10:00 suit you?
Hair transplantGermanyPhotos receivedVideo consultation · Thu 10:00Dr. Elif Demir
What it does for a clinic
A front desk that never sleeps, and never plays doctor.
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Never plays doctor
It will not give a medical opinion or quote a price you have not given it. Those questions go to the right doctor, and your answer goes back to the patient in their language.
03
Collects before it goes cold
Treatment, country, preferred date, budget, and the photos your doctors need, with a checklist of what each patient still owes you.
04
Books the consultation
Phone, video or in-clinic consultations inside your opening hours, copied to Google or Apple Calendar. Procedures are booked by your team, never by the assistant.
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The right doctor
Each enquiry goes to whoever is next in the rotation, with a preference for someone who speaks the patient's language.
06
Aftercare on the calendar
Mark a patient treated and check-in tasks appear for day 1, day 7 and day 30, with the colleague who looks after them.
Screens from a demo workspace. The customers in it are made up.
Set up in your words
Patients, treatments and stages, not “leads” and “deals”.
A clinic starts with these. All of it is yours to rename, reorder or extend.
Pipeline
From enquiry to treated
InquiryIn conversationConsultation bookedTreatment plannedTreated
Patient record
What it collects
- TreatmentHair transplant, dental, eye…
- CountryText
- Preferred dateDate
- BudgetText
- Photos receivedYes / no
- Medical notesFor your team
Appointments
What it can book
- Phone consultation15 min
- Online consultation20 min
- In-clinic consultation45 min
- Treatment / procedureYour team books it
Documents asked for: photos, medical report, passport.
The arithmetic
One patient is worth €2,000–4,000. Recovering one a month pays for NovusAI several times over.
Put in your own numbers: how many enquiries arrive out of hours, how many you answer the same day, and what one patient is worth.
Questions
What clinics ask us first.
Will it give medical advice?
No. It answers from what you give it — your treatments, what each includes, recovery, and prices if you want them shared — and hands anything resembling a medical opinion to your doctors.
Can it tell patients our prices?
Only the ones you give it, as a range or an exact figure. When a patient asks for a price you have not given it, it says a doctor will confirm, and asks you.
Which languages does it handle?
Whatever the customer writes in. Voice notes too: they are transcribed and translated for your team.
Can we keep our WhatsApp number?
We connect the number through Meta's WhatsApp Business Platform with you. For now it cannot also stay in the WhatsApp Business app on your phone, so if your team lives in that app, start with a second number.
What does it cost?
One price list for every trade. Founding customers pay €190 a month, locked for twelve months with setup waived. Starter is €290, Growth €590 and Business €1,200 a month, with no message cap.